Dispute Resolution

Dear customer,

To support you in exercising your right to complain to an official, third-party and impartial entity, and as provided for in Law No. 144/215 of 8 September 2015, we have gathered some information that will help you in this process.

If you are not satisfied with the solution presented by our company in the face of a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contacts we disclose:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Tel.: 213 847 484;
E-mail: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Dispute Information, Mediation and Arbitration Centre
Tel.: 289 823 135;
Email: cimail@mail.telepac.pt

3. Consumer Conflict Arbitration Center of the District of Coimbra
Tel.: 239 821 690/289.
Email: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Dispute Arbitration Center
Tel.: 218 807 000 / 218807030.
Email: juridico@centroarbitragemlisboa.pt;
director@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Center
Tel.: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt

6. Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court
Tel.: 253 422 410;
Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604;
E-mail: geral@ciab.pt

8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
Email: centroarbitragem.sras@gov-madeira.pt

9. Insurance Information, Mediation and Ombudsman Center www.cimpas.pt

Alternatively, you can consult the Consumer Portal, at www.consumidor.pt , or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr .